If you are reading this, chances are high that you have already encountered an MC011 Restriction on your Ebay Seller Account or you are just worried about it after hearing from a fellow ebay seller, in both cases, you are at the right place, Mostly after getting MC011 people do lose their hope of getting restriction removed and try to check other options such as STEALTH ACCOUNTS , However with some professional Help MC011 can be removed and your account will Be Back on selling At Drsusension.com we do Have a lot of eBay seller that get their account back from restriction you can check their Reviews here as well.
This article is crucial because it will not only guide you on how to lift this suspension, but also teach you how to prevent it from happening in the first place.
In this Article I will discuss how you can try to solve your MC011 on your own if professional assistance isn’t available, Best Part is how to Avoid it in the first place.
Anish Mehar, the writer of this Article, is a Reinstatement Expert at Drsuspension.com and also works with a number of Dropshippers as well as Reinstated Many Account of MC011.
Why did you receive an MC011 restriction, and how can you prevent it?
MC011 is one of the most challenging restrictions within eBay’s system, managed by an eBay internal trust and safety Department, and mostly comes after ebay AI detects the following situations:
1- Multiple Cases: from buyers that you have because of late shipment or item not received. The reason does not matter but if you have a lot of open cases disputes or returns this is an alarming situation and can be a reason for your Restriction.
2- Tracking Issue: can be another important reason as well if you are not uploading your tracking IDs on time or ebay system is not detecting your tracking ids then it is an Alarming situation and can cause Restrictions if you are facing Difficulty in providing tracking to ebay you can always get consultation form us.
3-Cancellation: of orders happens a lot in the Dropshipping model if you are unable to fulfill orders from suppliers but this does affect the health of your ebay account badly so always make sure to have a backup supplier in place if you want to avoid restrictions.
4- Negative Feedbacks: happen a lot if you lack communication with buyers so always make sure to have good communication with buyers to avoid Negative Feedbacks as this is also a parameter that can cause Restriction.
How long does an ebay MC011 Restriction Last ?
You can Finish the process of MC011 anytime you like until it is permanently restricted once its Permanent chances of getting the account back are less than 1%.
Can you open Another Account after being Restricted?
NO! This is against ebay terms of conditions. The only way to start selling again on ebay in this case is to Resolve your Restriction or Get a Stealth Account, because you can not open another account under your name and with these same details on ebay.
Can You Remove the MC011 Restriction alone?
Yes!
This is basically why I wrote this Article, but the chances of success without professional help are less than 40% without any professional help.
The only Team that handles MC011 is the ebay internal Team at the back office so calling ebay is pointless and they will not gonna assist you in any way by email you need to respond to the email to get the issue resolved.
This is how an Email Looks Like at Stage One.
I’ve noticed that the initial message may not always Mention that it’s related to an MC011 restriction. Mostly the email will simply ask you to upload tracking numbers for your recent sales. Only after responding to this will you receive a follow-up email requesting documents, which we called stage Two
This is how an Email Looks Like at Stage TWO.
They will ask you to Upload three types of Documents. I recommend using the options provided by eBay to submit your documents. This will increase the chances that your documents will be uploaded correctly and the appeal will be successful.
–Financial Proof: I recommend you use your Phone bill as it’s easy to get via your phone service and ebay also can verify it in a short time and easily make sure it is recent.
–Proof of Identity: I recommend using your driver’s license as it is easy for you to just take it out of your wallet. Take a picture from the front and back of it to make sure it’s clear and readable with a clear background.
–Proof of Merchandise: get invoices from your wholesaler download them in PDF and submit them to ebay but if you are doing dropshipping and do not have invoices I suggest you seek professional help as there is no other way around it.
After you have uploaded all documents there will be a text box below the page where you can write. I suggest you to write why you deserve to get your account back explain you are a valid and great seller on ebay site and mark your good number of feedbacks as well, Use the comment box wisely to raise your appeal
After submitting all your documents, I recommend contacting eBay support through their website. If you don’t receive a response within a day or two, follow up with an email to escalate the issue, emphasizing its importance and hoping for a swift resolution.
Keep all the files you’ve collected as proof, as eBay might claim they didn’t receive them. If that happens, you’ll need to request a new link and upload the documents again. It’s also wise to retain these files for any future verification needs.
How to remove the MC011 suspension using Professional Service?
You can always Contact Drsuspension.com via email or WhatsApp app and get your eBay account reinstated with a success rate of 90%.
